Terms of service

Last updated: [Insert date]

These Terms of Service govern your use of this website and any products purchased through it. By visiting the website, creating an account, or placing an order, you agree to these Terms.

1. Store Information

This website is operated by the store owner. Throughout these Terms, the words “we,” “us,” and “our” refer to the store and its operators.

Email: [Customer-support email]
Address: [Full business address]
Telephone: [Telephone number]

2. Eligibility

By using this website, you confirm that:

You are legally able to enter into a contract.
The information you provide is accurate and complete.
You will not use the website for unlawful purposes.
You will not interfere with the website’s security or operation.

3. Product Information

We try to display product descriptions, photographs, colours, sizes, materials, prices, and specifications accurately.

However:

Colours may appear differently depending on your screen.
Measurements may have small variations.
Packaging may differ from the photographs.
Decorative items shown in images may not be included.
Product availability may change without notice.

Please check the product description, measurements, size chart, compatibility information, and care instructions before ordering.

4. Pet Safety

Customers are responsible for selecting products suitable for their pet’s size, age, species, health, and behaviour.

Pet toys, beds, clothing, grooming tools, feeders, carriers, and accessories must be used according to their instructions. Pets should be supervised when using toys or products that may become damaged.

Stop using any product that becomes broken, torn, loose, or unsafe. Products sold on this website are not substitutes for professional veterinary advice or treatment.

5. Orders

Submitting an order does not automatically mean that the order has been accepted.

We may refuse or cancel an order when:

The product is unavailable.
The price or product information contains an obvious error.
Payment cannot be authorised.
The order appears fraudulent.
Delivery is unavailable to the provided address.
These Terms have been violated.

Please check your delivery address, selected product, size, colour, and quantity before completing checkout.

6. Prices and Payments

Prices are displayed in the currency shown on the website.

Shipping charges, taxes, customs duties, and other applicable costs may be calculated separately during checkout.

We may change prices at any time. Changes will not normally affect orders that have already been accepted, except when the displayed price was clearly incorrect.

You confirm that you are authorised to use the payment method selected at checkout.

7. Promotions and Discount Codes

Discount codes and promotional offers:

Must be used according to their stated conditions.
May expire or be withdrawn.
Cannot normally be exchanged for cash.
May not be combined unless clearly permitted.
May exclude particular products, collections, or delivery charges.

We may cancel an order when a discount was obtained through misuse, duplication, fraud, or a technical error.

8. Shipping and Delivery

Delivery times are estimates and are not guaranteed unless specifically stated.

Delivery may be delayed because of:

Courier delays
Customs inspections
Weather conditions
Public holidays
Incorrect delivery information
Events outside our reasonable control

Customers are responsible for providing a complete and accurate delivery address.

Additional information is available in the store’s Shipping Policy.

9. Returns and Refunds

Returns, exchanges, cancellations, and refunds are governed by the store’s Return and Refund Policy.

Returned products must meet the eligibility requirements stated in that policy. These Terms do not remove any consumer rights that cannot legally be excluded.

10. Customer Accounts

Customers may create an account to view orders or access additional website features.

You are responsible for:

Keeping your login details confidential.
Providing accurate account information.
Informing us about suspected unauthorised access.
Activity carried out through your account, unless it was outside your reasonable control.

We may suspend accounts used for fraud, abuse, or violations of these Terms.

11. Reviews and Customer Content

Customers may submit reviews, photographs, questions, comments, or other content.

By submitting content, you confirm that:

It represents your genuine experience.
You have permission to submit it.
It is not unlawful, abusive, threatening, or misleading.
It does not violate another person’s privacy or intellectual-property rights.
It does not contain spam, advertising, viruses, or malicious code.

You give us permission to display and use submitted content for operating and promoting the store, subject to applicable law.

We may moderate or remove content that violates these Terms.

12. Intellectual Property

Website content, including logos, graphics, photographs, videos, layouts, designs, and written material, is owned by or licensed to the store owner unless stated otherwise.

You may use the website for personal shopping purposes only.

Without written permission, you must not:

Copy or republish website content.
Use product images commercially.
Scrape or systematically collect website data.
Sell or distribute website materials.
Suggest an official association with the store.

13. Prohibited Uses

You must not use the website:

For illegal, fraudulent, or deceptive activities.
To violate privacy or intellectual-property rights.
To transmit viruses or malicious software.
To collect information about other users without permission.
To interfere with website security.
To place fraudulent orders.
To impersonate another person or organisation.
To send spam or automated requests.
To attempt unauthorised access to website systems.

We may restrict access or cancel orders when prohibited activity is suspected.

14. Third-Party Services

The website may use third-party services for payments, shipping, reviews, analytics, advertising, or other functions.

These services may have their own terms and privacy policies. We are not responsible for third-party services outside our reasonable control.

15. Website Availability

We aim to keep the website secure, accurate, and available, but uninterrupted or error-free operation cannot be guaranteed.

We may temporarily suspend, update, change, or discontinue website features for maintenance, security, or business reasons.

16. Disclaimer of Warranties

To the maximum extent permitted by law, the website is provided on an “as available” basis.

We do not guarantee that:

The website will always operate without interruption.
Every product will remain available.
Website information will never contain errors.
Every product will be suitable for every pet or purpose.

This section does not remove warranties or consumer rights that cannot legally be excluded.

17. Limitation of Liability

To the maximum extent permitted by law, we will not be responsible for indirect, incidental, special, or consequential losses resulting from the use of the website or products.

Nothing in these Terms excludes liability where doing so would be unlawful.

Customers are responsible for using pet products safely and according to the supplied instructions.

18. Indemnification

To the extent permitted by law, you agree to compensate us for reasonable losses or costs arising from:

Your unlawful use of the website.
Your intentional violation of these Terms.
Your infringement of another person’s rights.
Fraudulent activity carried out through your account.

This section does not apply when the loss was caused by us or when such an obligation is prohibited by law.

19. Privacy

The collection and use of personal information are explained in the store’s Privacy Policy.

Personal information may be processed to manage orders, payments, customer support, delivery, fraud prevention, and other legitimate store operations.

20. Changes to These Terms

These Terms may be updated to reflect changes in services, business practices, or legal requirements.

The updated version will be published on this page with a revised Last updated date.

21. Severability

If any part of these Terms is found to be invalid or unenforceable, the remaining provisions will continue to apply.

22. No Waiver

A failure to immediately enforce any part of these Terms does not mean that the right to enforce it later has been waived.

23. Governing Law

These Terms are governed by the laws of [insert the country, state, or province where the business is legally established].

This does not remove mandatory consumer rights available in the customer’s location.

24. Contact Information

Questions about these Terms should be sent to: