Shipping Policy

At we're committed to getting your order to you as quickly and safely as possible.

Order Processing

• Orders are processed within 1–3 business days.
• Orders are processed Monday through Friday, excluding public holidays.
• Once your order has been shipped, you'll receive a confirmation email with tracking information (where available).

Shipping Times

Estimated delivery times are:

• Australia: 5–12 business days
• New Zealand: 7–15 business days
• United States & Canada: 7–15 business days
• United Kingdom: 7–15 business days
• Europe: 7–18 business days
• Rest of the World: 10–20 business days

Please note that shipping times are estimates and may vary due to customs processing, weather conditions, or carrier delays.

Shipping Costs

Shipping costs are calculated at checkout based on your location and selected shipping method. Promotional free shipping offers may be available from time to time.

Tracking Your Order

If tracking is available for your shipment, you'll receive a tracking number via email once your order has been dispatched. Please allow up to 48 hours for tracking information to update.

Delayed or Lost Orders

While we do our best to ensure timely delivery, delays may occasionally occur due to circumstances beyond our control.

If your order has not arrived within the estimated delivery timeframe, please contact us and we'll work with the shipping carrier to help locate your package.

Incorrect Shipping Information

Please ensure your shipping address is accurate before placing your order. Cove & Co. is not responsible for delays or lost packages resulting from incorrect or incomplete shipping information provided at checkout.

Damaged Items

If your order arrives damaged, please contact us within 48 hours of delivery and include photos of the damaged item and packaging. We'll work to resolve the issue as quickly as possible.

Returns & Refunds

We want you to love your purchase.

If you're not completely satisfied, you may return eligible items within 14 days of receiving your order.

To be eligible for a return:

• Items must be unused, in their original condition, and in their original packaging.
• Proof of purchase is required.
• Return shipping costs are the responsibility of the customer unless the item is defective, damaged, or incorrect.

Once your returned item has been received and inspected, we'll notify you of the outcome. Approved refunds will be processed back to your original payment method.

Contact Us

If you have any questions regarding shipping, returns, or your order, please contact our customer support team. We're always happy to help.